Shipping policy
Shipping Policy
At Paradise Grounds Coffee, every order is roasted, packed, and prepared with care to ensure you receive the freshest coffee possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping
- We ship throughout the United States using trusted shipping carriers.
- Delivery times vary depending on your location and the shipping method selected at checkout.
- Once your order has shipped, you'll receive a confirmation email with tracking information.
Shipping Delays
While we strive to meet estimated delivery times, delays caused by weather, carrier issues, or other unforeseen circumstances are beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Paradise Grounds Coffee is not responsible for orders shipped to an incorrect address provided at checkout.
Return Policy
Because coffee is a perishable food product, we are unable to accept returns or exchanges on opened coffee products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product, and we'll work quickly to make it right.
Non-Coffee Merchandise
Unused merchandise in its original condition may be eligible for a return within 30 days of delivery. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Questions?
If you have any questions about shipping, returns, or your order, please contact our customer support team. We're committed to providing exceptional service and ensuring every customer has a great experience with Paradise Grounds Coffee.